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Last Updated: June 2026
Welcome to Ajvac ([Insert Website URL]). As a business-to-business (B2B) platform specializing in the wholesale export of premium spices and agricultural products, our return and refund processes are tailored to commercial transactions.
By placing a bulk or commercial order with Ajvac, you agree to the terms outlined below.
1. General Policy
Due to the perishable nature of agricultural commodities and the complexities of international shipping, all B2B sales are considered final. We do not accept returns or issue refunds for “change of mind,” overstocking, or ordering errors made by the buyer.
Refunds, credit notes, or replacements are strictly limited to cases involving damaged goods, severe quality discrepancies, or incorrect shipments, subject to the conditions below.
2. Natural Product Variations
Please note that spices, including cardamom, turmeric, and coffee, are natural agricultural products. Slight variations in color, size, and appearance are normal and expected from batch to batch. Minor deviations from sample images or previous shipments do not constitute a defect and are not eligible for a refund.
3. Eligibility for Claims
Buyers may initiate a claim for a refund, replacement, or account credit only under the following circumstances:
- Incorrect Product: The commodity received does not match the product specified in the final commercial invoice.
- Quality Failure: The product significantly fails to meet the agreed-upon grade, specification, or laboratory analysis provided prior to shipment.
- Transit Damage: The cargo suffered severe damage or contamination during transit (subject to the agreed Incoterms).
4. Claim Process and Timeline
To ensure the integrity of the claim, the buyer must follow this strict procedure:
1. Notification: The buyer must notify Ajvac in writing at [Insert Contact Email] within [e.g., 48 to 72 hours] of the consignment arriving at the destination port or receiving facility.
2. Evidence Submission: The claim must be accompanied by comprehensive evidence, including:
- The commercial invoice and bill of lading.
- Clear, high-resolution photographs or videos of the unsealed containers, damaged packaging, and the product in question.
- If claiming a quality discrepancy, an inspection report from a certified, independent third-party surveyor (e.g., SGS or equivalent) detailing the failure to meet specifications.
Assessment: Ajvac reserves the right to review the evidence and, if necessary, request additional samples or documentation before approving the claim.
5. Resolutions
If a claim is validated and approved by Ajvac, we will, at our sole discretion, offer one of the following resolutions:
- Credit Note: A credit applied to your Ajvac B2B account to be used against future orders.
- Replacement: Shipping a replacement batch of the affected product in the next available consignment.
- Partial or Full Refund: A refund processed to the original method of payment (e.g., wire transfer, letter of credit adjustment).
Physical Returns: Due to international customs regulations and the potential degradation of agricultural products, physical returns of exported spices are generally not accepted. If a return is mandated by Ajvac, specific shipping and customs instructions will be provided, and freight cost responsibilities will be determined based on the nature of the fault.
6. Customs and Import Compliance
Ajvac provides all necessary export documentation (e.g., Phytosanitary Certificates, Certificates of Origin) as required for outbound clearance. However, the buyer is strictly responsible for ensuring the products comply with the destination country’s import laws.
- No refunds will be issued for shipments delayed, seized, destroyed, or rejected by destination customs authorities due to the buyer's failure to secure necessary import permits or meet local regulatory standards.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes described in this policy
- Comply with legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
- Request information regarding how your data is processed
To exercise these rights, please contact us using the details provided below.
9. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any modifications will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
AJVAC
Website: www.ajvac.in
Email: support@ajvac.in
Phone: +91 9847740758
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