Shipping & Return Policy

Due to the perishable nature of our agricultural products, we do not accept returns on items that have been opened or consumed. However, we are committed to ensuring you receive our products in their best possible condition.

1. Eligibility for Returns

We will only accept requests for returns or refunds if:

• Damaged in Transit: The packaging is significantly damaged, affecting the contents.
• Incorrect Items: You received a product different from the one ordered.
• Quality Discrepancy: The product quality does not match the specifications provided at the time of purchase.

2. The Return Process

If you encounter an issue, please contact us at support@ajvac.in within 3 business days of receiving your delivery. Please include:

• Your Order Number.
• Photographic evidence of the damaged or incorrect item.
• A short description of the issue.

Our support team will review your request and provide a resolution within 48 hours. If the return is approved, we will provide instructions for the return of the item.

3. Resolutions

Depending on the situation, we offer:

• Replacement: A fresh shipment of the item at no additional cost.
• Refund: A full refund to your original payment method if a replacement is unavailable. Refunds typically take 7–14 business days to process.

4. Important Exclusions

• Natural Variation: As we deal in organic and natural produce, minor variations in color, size, or appearance are normal and do not qualify as defects.
• Improper Storage: We cannot be held responsible for product quality degradation caused by improper storage after the delivery is confirmed complete.
• Third-Party Issues: Any damage caused during the customs clearance process or by third-party freight forwarders chosen by the customer is excluded from our liability.